The Alpha E-Tec 28 manual provides a comprehensive guide for installing, servicing, and operating the wall-mounted, fan-assisted, room-sealed, gas-fired, high-efficiency condensing combination boiler. It covers technical specifications, maintenance, and troubleshooting, ensuring optimal performance and safety.
Overview of the Alpha E-Tec 28 Boiler
The Alpha E-Tec 28 is a wall-mounted, fan-assisted, room-sealed, gas-fired, high-efficiency condensing combination boiler designed for domestic heating and hot water. It is part of the E-Tec series, which includes models like the 28NX, 33NX, and 38NX, offering varying outputs to suit different household needs. Known for its compact design and energy efficiency, the E-Tec 28 is ideal for modern homes seeking reliable performance and reduced energy consumption.
The boiler features a high-efficiency condensing system, which ensures optimal heat transfer and lower fuel bills. It is compatible with standard flue systems and requires minimal space for installation. The E-Tec 28 is also designed with safety and durability in mind, incorporating advanced controls and robust construction. Its user-friendly interface and comprehensive manual make it accessible for both professionals and homeowners to operate and maintain.
With its combination of efficiency, reliability, and ease of use, the Alpha E-Tec 28 has become a popular choice for those looking to upgrade their heating systems while minimizing environmental impact.
Key Features of the Alpha E-Tec 28
The Alpha E-Tec 28 is a high-efficiency condensing combination boiler designed for wall-mounted installation. It features a compact design, making it ideal for modern homes with limited space. The boiler is gas-fired, room-sealed, and fan-assisted, ensuring efficient performance and reduced energy consumption. Its high-efficiency condensing technology minimizes heat loss and optimizes energy use, contributing to lower fuel bills and environmental impact;
The E-Tec 28 offers a reliable hot water supply and central heating system, with user-friendly controls for easy operation. It is compatible with standard flue systems and requires minimal installation adjustments. The boiler also includes advanced safety features, such as automatic shut-off and fault detection, to ensure safe and efficient operation. Its robust construction and durable components ensure long-term reliability, making it a cost-effective choice for homeowners.
Overall, the Alpha E-Tec 28 combines efficiency, convenience, and durability, making it a popular option for those seeking a modern and reliable heating solution.

Design and Installation
The Alpha E-Tec 28 is a wall-mounted, fan-assisted, room-sealed, gas-fired boiler designed for high-efficiency condensing performance. Its compact design allows for flexible installation, with options for flue systems and venting to suit various home configurations.
Technical Specifications of the Alpha E-Tec 28
The Alpha E-Tec 28 is a high-efficiency condensing combination boiler designed for wall-mounted installation. It operates on natural gas and features a fan-assisted, room-sealed system for optimal performance. The boiler boasts an energy efficiency rating of 92%, ensuring reduced energy consumption and lower emissions. Its compact design makes it suitable for a variety of home sizes, with a central heating output of 28kW. The unit includes a built-in diverter valve and a high-efficiency heat exchanger, which enhances reliability and durability. The boiler’s flue system requires a 22mm termination, which can be increased to 32mm for external installations. Venting requirements include a 25mm hole with two rows of 3 x 12mm holes at 25mm centers, 50mm from the bottom of the tube. These specifications ensure compliance with safety and efficiency standards, making the Alpha E-Tec 28 a reliable choice for modern heating systems.
Installation Requirements and Recommendations
The Alpha E-Tec 28 boiler must be installed by a qualified heating engineer to ensure compliance with safety and efficiency standards. The unit is designed for wall-mounted installation, making it a space-saving option for modern homes. Proper ventilation is crucial, with specific requirements for flue termination. A 22mm flue termination is standard, but this can be increased to 32mm for external installations. Additionally, the boiler requires a 25mm hole for venting, with two rows of 3 x 12mm holes at 25mm centers, positioned 50mm from the bottom of the tube. These specifications ensure safe and efficient operation. It is recommended to follow the manufacturer’s guidelines for electrical connections and gas supply lines. The boiler’s compact design allows for flexible placement, but it must be installed in a well-ventilated area to prevent gas leakage risks. Always refer to the manual for precise installation instructions and ensure all local building regulations are met. Proper installation is key to maximizing the boiler’s performance and longevity.

Design Overview and Components
The Alpha E-Tec 28 boiler is a wall-mounted, fan-assisted, room-sealed, gas-fired, high-efficiency condensing combination boiler. Its compact design makes it ideal for modern homes, offering both space-saving and energy-efficient performance. The boiler features a robust heat exchanger and advanced burner technology to ensure reliable and efficient heating. The fan-assisted combustion system enhances performance, while the room-sealed design ensures safe operation by drawing air directly from outside. The unit is part of the E-Tec Plus series, which includes models like the 28NX, 33NX, 38NX, and 47NX, catering to various heating needs. Key components include a high-efficiency heat exchanger, a modulating burner, and an intuitive control panel for temperature management. The boiler’s design prioritizes ease of installation and maintenance, with accessible parts and clear service access. Its compact dimensions allow for flexible placement, making it suitable for a wide range of installations. The Alpha E-Tec 28 is engineered to deliver consistent heating performance while minimizing energy consumption.

Servicing and Maintenance
Regular servicing is essential for optimal performance. The manual outlines routine checks, component inspections, and maintenance procedures to ensure efficiency and safety. Professional servicing is recommended annually to maintain warranty and reliability.

Routine Maintenance Procedures
Regular maintenance is crucial to ensure the Alpha E-Tec 28 boiler operates efficiently and safely. The manual recommends checking gas pressure, inspecting the flue system, and cleaning the heat exchanger annually. Additionally, ensure all components, such as the combustion chamber and condensate trap, are free from debris. Users should also verify that the boiler’s ventilation system is unobstructed and functioning properly. It is important to follow the manufacturer’s guidelines for replacing seals and checking for leaks in the system. Routine inspections should also include verifying the integrity of electrical connections and ensuring the boiler’s controls are functioning correctly. Refer to the manual for detailed step-by-step instructions and safety precautions. Annual servicing by a qualified professional is highly recommended to maintain warranty validity and ensure optimal performance. By adhering to these routine maintenance procedures, users can extend the boiler’s lifespan and prevent potential issues.
Understanding Error Codes and Solutions
The Alpha E-Tec 28 manual provides detailed information on error codes to help users identify and resolve issues quickly. Common error codes include E1, E2, and E3, which indicate problems such as low water pressure, ignition failures, or sensor malfunctions. Each code is accompanied by a specific solution, such as checking the water pressure gauge, ensuring proper gas supply, or cleaning the sensor. Users are advised to refer to the manual for a full list of codes and corresponding fixes. Additionally, the manual recommends resetting the boiler by turning it off and on again if an error occurs. If issues persist, contacting a qualified technician is essential to avoid further complications. Regular servicing can also prevent many of these errors from occurring. By understanding and addressing error codes promptly, users can maintain the boiler’s efficiency and extend its lifespan. Always follow the manufacturer’s guidelines for troubleshooting to ensure safety and optimal performance.
Parts Replacement and Compatibility
Replacing parts in the Alpha E-Tec 28 boiler requires careful consideration to ensure compatibility and maintain efficiency. The manual emphasizes the importance of using genuine Alpha parts, as non-compatible components can lead to reduced performance or safety risks. Users should consult the manual or contact Alpha directly for part numbers and compatibility information. Common replacement parts include heat exchangers, burners, and control boards, all of which must meet the boiler’s specifications. The manual also provides guidance on how to identify authentic Alpha parts, ensuring reliability and warranty validity. Additionally, the Alpha E-Tec 28 is compatible with a range of accessories, such as timers and thermostats, which can enhance its functionality. Always follow the manufacturer’s instructions when replacing parts to avoid voiding the warranty or causing system malfunctions. Properly installed, compatible parts will ensure the boiler operates safely and efficiently for years to come.

User Instructions
The Alpha E-Tec 28 manual provides clear user instructions for operating, adjusting, and monitoring the boiler. It covers temperature control, energy efficiency settings, and safety features to ensure optimal performance and user convenience.

Operating the Alpha E-Tec 28 Boiler
Operating the Alpha E-Tec 28 boiler involves understanding its control panel, which allows users to adjust settings for heating and hot water. The boiler features a user-friendly interface with clear indicators for power, temperature, and mode selection. To start the boiler, ensure the power supply is connected and the system is filled with water. Use the control panel to set desired temperatures and select between heating, hot water, or both. The boiler operates in condensing mode for high efficiency, automatically adjusting to optimize performance. Regularly check the pressure gauge to ensure it remains within the recommended range (typically 1-2 bar). If the pressure is too low, repressurize the system using the filling loop. Always refer to the manual for detailed guidance on advanced settings and customizing operation to suit your needs. Proper operation ensures energy efficiency, safety, and reliable performance.
Temperature Control and Settings
The Alpha E-Tec 28 boiler offers precise temperature control, allowing users to customize heating and hot water settings for optimal comfort and efficiency. The control panel features a clear interface for adjusting temperature levels, with options to set specific ranges for both heating and hot water. For heating, the temperature can typically be set between 20°C and 80°C, while hot water temperature can be adjusted between 35°C and 60°C. The boiler also includes a summer/winter mode, enabling users to reduce energy consumption during warmer months by disabling the central heating. Additionally, the boiler remembers the last settings, providing convenience for repeated use. For energy efficiency, it’s recommended to set the heating temperature between 20°C and 22°C and hot water temperature around 55°C. Always refer to the manual for detailed instructions on adjusting these settings to ensure safe and efficient operation.
Safety Features and Precautions
The Alpha E-Tec 28 boiler is designed with multiple safety features to ensure safe and reliable operation. It includes a room-sealed design, which prevents carbon monoxide leaks, and a fan-assisted combustion system that maintains proper ventilation. The boiler also features high-efficiency condensing technology, which reduces harmful emissions and ensures safe operation. To maintain safety, it is crucial to follow the installation and servicing instructions provided in the manual. Proper venting is essential, with flue termination sizes specified to prevent gas leaks. Annual servicing by a qualified Gas Safe engineer is recommended to check for any potential issues. Users should never attempt to adjust or repair the boiler without proper training, as this could lead to safety hazards. Additionally, the boiler area should be kept clear of flammable materials, and good ventilation in the room is necessary. Always refer to the manual for specific safety guidelines and precautions to ensure optimal performance and safety.

Troubleshooting Common Issues
The Alpha E-Tec 28 manual provides guidance for diagnosing common issues, such as error codes, low pressure, or ignition faults. It outlines diagnostic procedures and solutions, ensuring quick resolution and optimal boiler performance.

Identifying Common Problems

The Alpha E-Tec 28 manual helps users identify common issues such as error codes, low water pressure, or ignition faults. It provides clear guidance on recognizing symptoms like inconsistent heating or unusual noises. The manual also covers flue-related problems, such as blockages or incorrect installations, which can affect performance. By understanding these issues early, users can address them promptly, either through simple adjustments or by contacting a professional. Regular maintenance, as outlined in the manual, plays a crucial role in preventing these problems. Additionally, the manual emphasizes the importance of checking system components like the gas supply, water pressure, and electrical connections to ensure smooth operation. If issues persist, the manual advises consulting a qualified engineer to avoid further complications. This section is essential for homeowners seeking to troubleshoot and resolve common boiler issues effectively.
Diagnostic Procedures for Faults
The Alpha E-Tec 28 manual outlines detailed diagnostic procedures to identify and resolve faults efficiently. It recommends starting with error code analysis, as the boiler displays specific codes for issues like low water pressure or ignition failures. Users are advised to check the gas supply, ensuring it is turned on and functioning correctly. Visual inspections of the flue terminal and internal components, such as the heat exchanger, are also crucial to detect blockages or damage. The manual suggests testing the electrical connections and ensuring proper ventilation in the room. If issues persist, advanced diagnostics, such as checking the boiler’s internal sensors or flow rate, may be necessary. The manual emphasizes the importance of following safety precautions during these procedures. For complex faults, consulting a qualified engineer is recommended to avoid further damage. By following these steps, users can systematically identify and address problems, ensuring the boiler operates safely and efficiently. Regular diagnostics help prevent minor issues from escalating into major repairs.
When to Call a Professional
The Alpha E-Tec 28 manual emphasizes the importance of seeking professional assistance in certain situations to ensure safety and optimal boiler performance. If error codes persist despite troubleshooting, or if issues like gas leaks, unusual noises, or complete system shutdown occur, a qualified engineer should be contacted. Additionally, any work involving gas supply lines, flue terminal adjustments, or internal component replacements requires professional expertise. The manual also recommends calling a professional for annual servicing to maintain efficiency and warranty validity. DIY repairs are discouraged due to potential safety risks and voiding the manufacturer’s warranty. If the boiler’s advanced diagnostics or complex faults are beyond the user’s understanding, professional intervention is essential. Regular professional checks can prevent minor issues from escalating into costly repairs. Always ensure the engineer is Gas Safe registered and familiar with Alpha E-Tec models to guarantee reliable and safe servicing. This approach ensures the boiler operates efficiently and safely throughout its lifespan.
The Alpha E-Tec 28 manual serves as an essential resource for users, installers, and servicing professionals, providing detailed guidance on installation, operation, and maintenance. By following the manual’s instructions, users can ensure the boiler operates efficiently, safely, and reliably; Regular servicing and adherence to safety precautions are crucial for maintaining optimal performance and extending the boiler’s lifespan. The manual also underscores the importance of professional intervention for complex issues, ensuring compliance with safety standards and warranty conditions. Whether for initial setup, routine maintenance, or troubleshooting, the Alpha E-Tec 28 manual offers comprehensive support, making it an indispensable tool for anyone working with this advanced heating system. Its clear, structured approach ensures that all aspects of the boiler’s care and operation are covered, providing peace of mind for years of reliable service.